• How long will my order take to process and ship? 
Many times we bottle your essence to order.  We strive to have your order packaged and out the door within 3 business days.  After that, it is in the carrier's hands.  If you are in the United States most shipments are received less than a week from the shipping date.  Canada usually takes an extra day or two.  Other countries may take longer.  We haven't run into any major delays with customs yet, but we cannot control that leg of the journey.  
  • What if I am not happy with my order? 
All you have to do is contact us.  We will take any reasonable action we can to make you happy.  If we need to do a refund or exchange, we are happy to do so.  We can also assist you in choosing the right essence for you.